Dealing with Difficult People


  • A one day course, focusing on sensitive and constructive methods for clear, positive communications.
  • Conflict needs to be handled well in order to achieve positive outcomes.
  • Conflict, at its root, is basically a difference of opinion and, if addressed and explored, with differences resolved in a constructive way, the very thing we wish to avoid can be the basis for a stronger and more effective working relationship.
  • When Conflict is handled well, it builds better understanding, greater trust and also, as a result, potentially better productivity.
  • Please notify us of any delegate disability or additional needs which may require reasonable adjustments.


  • What triggers negative behaviour
  • Personal and prepared case studies
  • Understanding and dealing with negative behaviour
  • Practise challenging difficult behaviour by using a developed model for positive communication
  • Counselling, discipline and other management options

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Contact Graham on 01243 216278 or email to book this course
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