Excellence in Customer Care

Course Outline

Overview

A key ingredient for a successful business is outstanding customer service. This course explores key service responsibilities from a business and employee perspective.

  • A one day, highly interactive course, giving delegates the knowledge, understanding and confidence to deliver an exceptional service experience
  • Outstanding customer service is one of the key ingredients to a successful business
  • The customer needs to feel valued, special and a desire to use your services again and again
  • Employees, who are properly trained and demonstrate professional customer service skills, can improve satisfaction and loyalty

Course Content

  • Exploring key service responsibilities from a business and employee perspective.
  • The importance of meeting and exceeding customer expectation.
  • Managing expectations of the customer.
  • Recognising the need to be proactive in mitigating bad customer service.
  • Focus on achieving deliverables and service level agreements.
  • Understanding customers who are both internal and external

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Location Dates Time Price exc. VAT   Status
Contact Nina or Graham on 01243 216278 or email courses@growtrain.co.uk to book this course
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