Excellence in Customer Care

Course Outline


  • A one day, highly interactive course, giving delegates the knowledge, understanding and confidence to deliver an exceptional service experience
  • Outstanding customer service is one of the key ingredients to a successful business
  • The customer needs to feel valued, special and a desire to use your services again and again
  • Employees, who are properly trained and demonstrate professional customer service skills, can improve satisfaction and loyalty

Course Content

  • Exploring key service responsibilities from a business and employee perspective.
  • The importance of meeting and exceeding customer expectation.
  • Managing expectations of the customer.
  • Recognising the need to be proactive in mitigating bad customer service.
  • Focus on achieving deliverables and service level agreements.
  • Understanding customers who are both internal and external

Show the next months in

Location Dates Time Price exc. VAT   Status
Growtrain Ltd 8A PO20 2BX 16 Aug 2019 09:00h – 16:00h £145.00 Registration Closes
Aug 15, 2019 10:00AM

Growtrain Ltd 8A PO20 2BX

16 Aug 2019

09:00h – 16:00h

£145.00 exc. VAT


Register Now » 12 Places Available!
Register Now » 12 Places Available!
Contact Nina or Graham on 01243 216278 or email courses@growtrain.co.uk to book this course
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