Outline

• A course designed to introduce new leaders to management.
• Increasing numbers of organisations expect junior and middle managers to act as leaders.
• This course will help to enhance your leadership, credibility and improve the performance of people within your organisation.
• You will look at how personal attributes, behaviours and common goals have the capacity to influence people.
• No formal training is required.

Progression:

• Introduction to Management
• Management Development Programme

Content

• Identify the role and responsibilities
• Recognise the advantages of using different leadership styles
• Effective communication
• The art of giving clear instructions
• Delegation the challenges and barriers
• Managing the performance of others and understanding the performance management cycle
• Dealing with difficult people assertive steps
• Giving feedback