Course Outline

A 1 day course designed to introduce new leaders to management. Increasing numbers of organisations expect junior and middle managers to act as leaders. This course will help to enhance your leadership, credibility and improve the performance of people within your organisation.You will look at how personal attributes, behaviours and common goals have the capacity to influence people. No formal training is required.

Progression:

• Introduction to Management
• Management Development Programme

Course Content

• Identify the role and responsibilities
• Recognise the advantages of using different leadership styles
• Effective communication
• The art of giving clear instructions
• Delegation the challenges and barriers
• Managing the performance of others and understanding the performance management cycle
• Dealing with difficult people assertive steps
• Giving feedback