Communication Skills
This 1 day communication skills course helps delegates to develop a positive and assertive communication style that will improve work place performance and relationships.
The subjects covered are:
- Key communication skills to enhance workplace performance
- Maintain own self-esteem and that of others
- Giving honest and constructive feedback
- Distinguishing between assertive, aggressive & passive behaviour
- Deal with difficult behaviour in others
- Identify and overcome barriers to communication
- Deliver presentations effectively and confidently
- Develop an awareness of body language skills
- Handle and ask questions effectively