Equality, Diversity & Human Rights Management


  • The course promotes the benefits of equality and diversity, giving an overview of legislation, (Human Rights Act - Equality Act 2010), and its impact on individuals, their roles and that of the organisation within a legal framework.
  • Fairness in the workplace is a vital part of a successful business.
  • A better understanding of equality and diversity helps to improve equal job opportunities and fairness for employees and job applicants.
  • Correct policies and procedures can encourage the motivation and retention of staff, help prevent discrimination, reduce costs associated with complaints, disciplinary action and employment tribunal claims.


  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases
  • List strategies for removing barriers.
  • Use active listening skills to receive messages
  • Understand the importance of body language
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

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Contact Graham on 01243 216278 or email courses@growtrain.co.uk to book this course
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