Excellence in Supervisory Management

Outline

  • This is a 2 day course, allowing delegates to understand the importance of the role of a Supervisor and a Team Leader.
  • They will learn about and understand the external environment in which a business works, as well as learning how to communicate effectively, delegate tasks and develop motivation skills.
  • Responsibilities for Health & Safety legislation is also covered and how to prioritise work loads for maximum efficiency.

Content

Day 1

  • Leading and motivating a team - roles and responsibilities
  • Effective communication - barriers, verbal, non-verbal, the importance of listening and questioning techniques
  • Objectives - their purpose, how to set them, including SMART objectives
  • Time management - prioritising, technique in dealing with workload, tackling procrastination and dealing with interruptions
  • Handling conflict - an approach
  • Action plans - putting the theory into practice

Day 2

  • Responsibilities for Health & Safety
  • Meeting customer needs and expectations - internal and external, delegation and motivation
  • Developing the team and its resources workplace motivation, training - giving feedback on development and performance
  • Action plans - putting the theory into practice

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Location Dates Time Price exc. VAT   Status
Contact Graham on 01243 216278 or email courses@growtrain.co.uk to book this course
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