Introduction to Management


  • This 2 day course has been designed for delegates new to a management position
  • It recognises that managing others requires a new skill set that understands the external business environment
  • Delegates will learn effective communication, delegation, objective setting as well as motivation skills for maximising the potential in others.


Day One

  • Roles and responsibilities of a manager
  • Communication – how to be effective
  • Objectives – purpose, SMART objectives
  • Feedback – recognise the importance of effective feedback
  • Difficult Conversations – including conflict resolution

Day Two

  • Developing the team
  • Creating a motivational environment
  • Delegation – delegate for development of your team
  • Decision making and problem solving
  • Action Planning – putting it into practice

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Contact Graham on 01243 216278 or email to book this course
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