Course Outline

• This 2 day course has been designed for delegates who are new to a management position
• It recognises that managing others requires a new skill set that understands the external business environment, delegates will learn about effective communication, delegation, objective setting as well as motivation skills for maximising the potential in others.

Course Content

Day One

• Roles and responsibilities of a manager
• Communication – how to be effective
• Objectives – purpose, SMART objectives
• Feedback – recognise the importance of effective feedback
• Difficult Conversations – including conflict resolution

Day Two

• Developing the team
• Creating a motivational environment
• Delegation – delegate for development of your team
• Decision making and problem solving
• Action Planning – put it into practice