Managing Conflict


  • The Managing Conflict course is a 1 day course, enabling delegates to develop and understand factors to enable a positive outcome.
  • Conflict is often defined as a fight or a struggle and as a result seen as something we should avoid
  • Conflict is basically a difference of opinion, and if we can address, explore and resolve that difference in a constructive way, then the very thing we want to avoid can be the basis for a stronger more effective working relationship
  • Well-handled conflict builds better understanding, greater trust and as a result, potentially better productivity


  • Identify the key causes of conflict
  • Describe how well handled conflict can contribute to team development and improved productivity
  • Identify your personal typical reaction to conflict
  • Identify a range of responses to conflict and situations where these may be appropriate
  • Describe a strategy for resolving conflict with another person

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Contact Graham on 01243 216278 or email to book this course
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