Managing Conflict
Outline
- The Managing Conflict course is a 1 day course, enabling delegates to develop and understand factors to enable a positive outcome.
- Conflict is often defined as a fight or a struggle and as a result seen as something we should avoid
- Conflict is basically a difference of opinion, and if we can address, explore and resolve that difference in a constructive way, then the very thing we want to avoid can be the basis for a stronger more effective working relationship
- Well-handled conflict builds better understanding, greater trust and as a result, potentially better productivity
Content
- Identify the key causes of conflict
- Describe how well handled conflict can contribute to team development and improved productivity
- Identify your personal typical reaction to conflict
- Identify a range of responses to conflict and situations where these may be appropriate
- Describe a strategy for resolving conflict with another person
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Contact Graham on 01243 216278 or email courses@growtrain.co.uk to book this course
