Course Outline

  • The Telesales 1 day course is designed to introduce delegates to basic selling skills, conduct a sales meeting, handle basic objections and close the sale
  • The delegates will complete exercises and have the opportunity to practice in the final session of the day.
  • Delegates will learn:
    • Sales skills and techniques
    • The importance of building a report with client
    • How to overcome some common objections
    • The difference between hard and soft selling techniques and when to use which technique
    • How to establish customer needs/wants
    • How to close the sale

Course Content

  • Importance of selling
  • Prepare effectively for the sale
  • The basics of sales
  • Obstructions to achieving a selling
  • Establish needs
  • The difference great Selling and an outstanding Service experience
  • The difference between ‘soft’ and ‘hard’ selling techniques
  • Overcome some common objections
  • Closing the sale
  • Cold calling
  • Measuring Sales Success
  • Negotiation skills
  • Action Planning

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Location Dates Time Price exc. VAT   Status
Contact Nina or Graham on 01243 216278 or email to book this course
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