Excellence in Supervisory Management
This 2 day Excellence in Supervisory Management course will allow delegates to understand the importance of the role of a Supervisor and a Team Leader. Delegates will learn about the external environment in which a business works, as well as learning how to communicate effectively, delegate tasks and develop motivation skills.
The subjects covered are:
- Leading & motivating a team; roles and responsibilities
- Effective communication; barriers, verbal, non-verbal, the importance of listening and questioning techniques
- Objectives; their purpose, how to set them, including SMART objectives
- Time management; prioritising, technique in dealing with workload, tackling procrastination and dealing with interruptions
- Handling conflict; an approach
- Developing yourself
- Responsibilities for Health & Safety
- Meeting customer needs & expectations; internal and external customers, delegation, motivation
- Developing the team; how to give feedback, training & development
- Developing the team’s resources; workplace motivation
- Managing individual and the team performance
“Learned a lot today and has opened up a lot of avenues for me to explore within the workplace”